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High-Stress Occupations
911 calltakers are the nation’s first first responders, responsible for efficient, appropriate response to homicides, suicides, domestic violence, car crashes and more. The stress of this enormous responsibility is often magnified by mandatory overtime, the sedentary nature of the position and the fact that dispatchers often lack closure on 911 calls. Left unaddressed, the stress and vicarious trauma 911 calltakers experience can lead to dangerous mental and physical effects, including depression, chronic fatigue, obesity, heart disease, post-traumatic stress syndrome and burnout.
Lexipol’s Cordico app addresses these challenges, providing 911 calltakers with on-demand access to confidential, relevant and effective wellness resources, including:
- Death of a child – support for dispatchers
- Parenting tips for dispatchers
- Key nutrition skills and success tools
- Flexibility, stability and strength training
Put Your Agency at the Forefront of Wellness
With Cordico, dispatch centers can:
- Promote healthy eating and exercise habits
- Prevent burnout and stress buildup
- Demonstrate strong agency support for calltalkers
- Connect personnel to 24/7 assistance
- Train and equip peer support teams
- Ensure agency-recommended clinicians are trained and certified to treat first responders
“This training is essential for new and seasoned clinicians alike who serve in any role on a peer support team with emergency responders. [It addresses] prevalent clinical issues facing peer support teams and how clinicians can help navigate them with ethics and boundaries.”
Sarah Mildrum
LCSW Guiding Light Counseling Windham, ME
“I was looking for a way to inform our personnel about the numerous resources that are available to support their emotional health and well-being. I also wanted to provide them with a roadmap to those resources. The Cordico wellness app is a confidential tool that hosts all of their wellness resources in one location, which allows our personnel to have 24/7 access in the palm of their hands.”
Lynnette Hall-Lewis, Esq., CWPC
Health Engagement Manager City of Memphis
“We need our emergency responders to be at their peak performance levels, and the Cordico wellness app gives them the tools and resources to do just that.”
Captain Eric Dayley
MA District Commander, Idaho State Police District Five
“With the Cordico app and the program we have in place, if something ever comes up for any of our members—even in retirement—they’ll have immediate access to resources and somewhere to turn.”
Fire Chief Brian Fennessy
Orange County (CA) Fire Authority
“As law enforcement leaders, we must develop solutions that change outcomes and save lives. Cordico is doing just that, connecting officers to innovative mental and behavioral health tools. Cordico’s wellness app helps me take care of my officers. It will save lives.”
Police Chief Neil H. Gang
Pinole (CA) Police Department Chair, California Police Chiefs Association Wellness Committee
“Ensuring firefighters and other responders are emotionally prepared to take care of the public, when the public is having the worst day of their lives, is what keeps fire chiefs up at night. This unique and very affordable solution from Cordico benefits the firefighters, the responders, the public, and the community’s leadership.”
Deputy Chief Billy Goldfeder
Loveland-Symmes (OH) Fire Department
“If you do one thing for your agency this year, get this app. It will show that employee wellness is a priority, you truly care, and you want to make the best tools and resources accessible to your officers 24/7.”
Kimberly A. Miller, Ph.D.
Police Psychologist, Consultant, Coach & Trainer National Sheriffs’ Association Member & Seminar Presenter